Standards for managing accommodations to ensure quality

Standards for managing accommodations to ensure quality

• Accommodations are provided within the objectives, guidelines, regulations and codes of conduct of the CBT initiative.
• A clearly defined and documented visitor booking system exists for visitors to the CBT central area and accommodations.
• An up-to-date log of arrivals, departures and returns to the CBT central area is maintained.
• Visitors are informed on arrival of safety, security and behavioral requirements.
• Purpose-built structures for visitor use are attractive and appropriate to meet tourist expectations and basic safety standards.
• Bathrooms and toilets, with adequate privacy and ventilation, are available for guest use within all accommodations.
• All accommodations, especially bathrooms and toilets, are thoroughly cleaned and serviced daily.
• Bathrooms and toilets include a tank or adequate fresh, clean water, soap and cup; toilets include toilet paper and a sanitary bin.
• Toilets are of either squatting or sitting, and flushing or composting type, with consideration given to client preferences and local norms.
• The CBT area is maintained in a clean condition that minimizes threats from dangerous species.
• Materials are available to cover basic communication needs between hosts and guests.
• A torch is available for night use in all accommodations and structures built for visitor use.
• All CBT accommodations and visitor use areas have procedures to ensure the security and safety of visitors and their belongings (visitors are to be informed of these upon arrival).
• A contingency plan exists for unexpected events, including a sick or injured guest, missing or lost guest, disruptive or undesirable behavior from a guest, accident or injury to a guest or adverse weather conditions.
• All CBT accommodations and visitor use areas include a first aid kit for guest and staff use and are checked weekly for completeness or replenished on use.
• All CBT accommodations and visitor use areas apply all appropriate standards of hygiene and cleanliness stated in the food and beverage section of these standards when including meals in the accommodation.
• A quality control and improvement system exists, including a system for visitor feedback on accommodations, and visitors are actively encouraged to participate in the feedback process.
• Subject to functional requirements, built structures for visitors reflects local building traditions.
• Built structures for visitors are clearly identified at the location with guide signs as required (this particularly applies to accommodation and any special tourist use areas).
• Built structures do not include wild animal decoration, except where part of an interpretive display or part of local custom.
• Adequate lighting and ventilation are provided inside all built structures for visitor use.
• Structures are not placed within 20 metres of any natural or cultural attraction or significant site, unless historically in that location or for cultural reasons.
• Parking and signage are available for visitor use and orientation.
• All CBT accommodation providers are trained in basic first aid and are therefore competent in using first aid kits.
• All CBT accommodation and visitor use areas have documented fire and emergency procedures, displayed in prominent positions.
• The family and cross-culture experience is emphasised.