Standards for Friendly Tour Operators (FTO) providing satisfying and safe experiences for tourists and the community

Standards for Friendly Tour Operators (FTO) providing satisfying and safe experiences for tourists and the community

• FTOs encourage their clients to have travel insurance cover
• FTOs ensure high-risk activities are guided by specifically trained and skilled staff, assisted by CBT guides.
• FTOs practice responsible marketing that creates appropriate customer expectations of CBT areas and activities.
• FTO staff are trained in first aid, including CPR.
• FTOs are able to demonstrate their efforts in improving the quality of their operation through reporting of visitor satisfaction from client feedback surveys.