Standards for ensuring local guide quality and expertise

Standards for ensuring local guide quality and expertise

• Guides are recruited based on appropriate levels of knowledge, physical health and fitness for proposed guided activities.
• Guides possess or can demonstrate commitment to developing sound knowledge of the local environment and culture; including history, cultural traditions, geography, flora and fauna and cultural/heritage sites, and sustainable tourism principles.
• Guides operate within the ASEAN CBT Standards and regulations of the CBT initiative and have signed and follow the ASEAN CBT Guide’s Code of Conduct.
• Guides are certified under any relevant standard produced for the purposes of improving guiding services.
• Guides facilitate environmentally, socially and culturally relevant and sensitive experiences for visitors that are protective of natural and cultural resources and values.
• Guides have access to ongoing capacity building and training opportunities to increase their skills and knowledge of: sustainable tourism, interpretative guiding, group management, customer care/service, communication (including cross cultural awareness/communication and verbal and non-verbal communication); first aid and safety,…