Change is an inevitable—and often desirable—part of any CBT venture, as it passes through many stages of growth and development. Managing for change involves not only managing visitors’ changing expectations but also managing the community’s changing expectations of what the CBT venture means to them and how it is impacting daily life. This includes giving consideration to managing the visitor experience, managing stakeholders involved in the CBT as well as managing risk.
It is important for the leadership team of the CBT venture to put in place systems to manage change so that changes that are favourable to the community can be welcomed, while changes that put stress on the CBT venture or its stakeholders can be minimized. A big part of managing change is anticipating and mitigating future risks to the community.